Refund Policy
Last updated: 19 May 2025
At Cuebera Pool Table, every order is examined in our warehouse and packed for safe travel. If the product you receive is not in flawless condition, we will replace the affected part—or the entire table—promptly and at no cost to you.
1. Eligibility for a Replacement
A replacement will be issued whenever any of the situations below are verified on delivery:
| Eligible circumstance | What it covers |
|---|---|
| Transit damage | Scratches, dents, cracks, or other harm that occurred in shipment. |
| Manufacturing defect | A structural or cosmetic fault attributable to production. |
| Missing components | Any pocket, cushion, hardware kit, or accessory absent from the shipment. |
| Incorrect item supplied | A model, size, or finish that differs from the confirmed order. |
| Concealed damage | Damage not visible on external packaging but apparent once the carton is opened. |
2. How to Request a Replacement
- Notify us within 24 hours of delivery
- WhatsApp: 018‑668 9731
- Provide documentation
- Order number, concise description, and clear photographs or video of the issue.
- Replacement confirmation
- Once verified, we dispatch the replacement (subject to stock) within three business days and cover all associated shipping charges.
3. Change‑of‑Mind & Other Non‑Returnable Scenarios
We offer a 30-day return policy for returns due to a change of mind. Please note the following:
- All costs related to the return (shipping, handling, etc.) must be borne by the buyer.
- Products must be returned in original condition with all parts, packaging, and accessories intact.
- Returns due to change of mind are only accepted within 30 days of delivery.
- Once we receive and inspect the returned item in good condition, we’ll issue a store credit or refund within 14 business days or more.
- We do not accept returns or refunds for any kind of damage caused by the customer, including:
- Cosmetic damage (e.g., scratches, dents, or chips)
- Structural damage (e.g., broken parts, cracks, or warping) – can only be returned within 48 hours of delivery
- Misuse (e.g., improper use, neglect, or failure to follow care instructions)
- Modifications (e.g., altering or customizing the item)
- Water damage (e.g., exposure to moisture leading to rust or swelling)
- Electrical damage (e.g., tampering with electrical components or wiring)
- Chemical damage (e.g., exposure to cleaning agents or other chemicals)
- Theft or loss (e.g., items not returned or returned with missing parts)
- Damage during transit caused by improper packaging when returning the item
- Non-residential damage (e.g., damage that occurs in non-residential environments, such as commercial or industrial settings)
This policy helps us maintain competitive pricing while protecting you against any product issues.
4. Ongoing Protection
Every Cuebera Pool Table is also safeguarded by our Lifetime Warranty for structural and manufacturing defects that may emerge after delivery.
Cuebera Pool Table may revise this Refund Policy from time to time. The most current version will always appear on this page. For any clarification, please contact our Support Team—your satisfaction remains our priority.
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