Warranty

Last updated 20 May 2025

At Cuebera Pool Table we precision-engineer every MDF bed to resist warping, sagging and seam-separation for decades of indoor play. To prove it, we provide a Lifetime Warranty to the original purchaser for private-residential use in Malaysia.

1. Coverage

Component	What’s covered	Term
Table frame & leg assembly	Structural integrity – joints, fasteners and panels will not fail under normal residential play.	Lifetime¹
MDF playing bed (including support lattice)	Bed and bed joints will not warp, bow, delaminate or separate from the frame.	Lifetime¹
Rails, K-66 cushions & pockets	Cushions retain rebound characteristics; pockets/rails will not detach or split prematurely.	Lifetime¹
Factory finishes (laminate / veneer / paint)	Finish will not blister, peel or chip when the table is kept indoors at 15 – 35 °C and ≤ 70 % RH.	Lifetime¹

¹ “Lifetime” = as long as the original retail purchaser owns the table. Non-transferable.

2. Exclusions

Normal wear items (cloth, chalk marks, cue tips, accessory kits).
Cosmetic dents or scratches acquired after delivery/installation.
Any damage arising from improper moving, over-tightened screws, unauthorised repairs, outdoor use, commercial / public-venue use, or prolonged exposure to high humidity, direct sunlight, flood or fire.
Transit defects: must still be reported within 24 hours of delivery under the Refund Policy; after that window latent issues are handled under this Lifetime Warranty.

3. Owner responsibilities

Retain proof of purchase (invoice / order confirmation).
Keep the table fully assembled indoors in a climate-controlled room and follow Cuebera’s care guide.
Use Cuebera White-Glove Installation; self-installation voids cover for installation-related faults.

4. Making a claim

Notify us within 24 hours of discovering the problem via WhatsApp 018-668 9731.
Provide your order number plus clear photos or video.
Our technicians review remotely or schedule an inspection.
Resolution (Cuebera’s option): repair, replacement part(s) or a replacement table of equal or higher model value.
Freight: customers cover the cost of sending items to our service centre; for approved claims, Cuebera will cover return shipping.

5. Statutory rights

Nothing here limits your rights under the Consumer Protection Act 1999 (Malaysia) or other mandatory laws.