Frequently Asked Questions
Installation
Within Klang Valley: Yes. Our certified technicians will assemble, level, and fine-tune your table for a flat fee of RM 500 (precision slate levelling included).
Outside Klang Valley: On-site installation is not yet available. A detailed DIY guide is supplied in the box, but any errors in self-assembly or levelling will void the Cuebera setup warranty.
Installation (Klang Valley): RM 500.
Self-installation: No charge; however, mistakes are not covered under warranty.
Shipping & Delivery
Within Klang Valley: RM 200
Outside Klang Valley: RM 250
Shipping covers safe transport to your address. It does not include unloading or moving the table indoors.
If installation is not purchased, courier staff do not unload, move, or lift the table. Please arrange 3–4 able helpers or professional movers to remove the table from the vehicle and carry it to its final location.
We ship to any address in Peninsular Malaysia, whether residential, commercial, or recreational.
Klang Valley: Same-day delivery is often possible, subject to slot availability.
Outside Klang Valley: Standard courier transit times apply. We will confirm an estimated window once your order ships.
Preparation
1. Clear Pathway – Ensure an unobstructed route from the drop-off point to the room where the table will be placed.
2. Helpers for Unloading – If installation is not included, have 3–4 strong adults or movers ready to unload and position the table safely.
3. Basic Tools – Keep a spirit level, screwdriver or drill, and any supplied accessories at hand if you intend to attach legs or extras immediately.
Warranty & Storage
We cover any damage that occurs during delivery with repair or replacement.
Exclusions: Normal wear, scratches, and any damage resulting from self-installation. Full terms are detailed on our Lifetime Warranty page.
Absolutely. Complimentary storage is available for up to 30 days. At checkout, select a later delivery week or email support@cuebera.com to arrange.
Payment
Major credit cards: Visa & MasterCard
All transactions are processed securely via Stripe. (FPX, Grab PayLater, and PayPal are currently unavailable.)